Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to purchases made through the Butter app and website, including ticketed events, voluntary Tips, and Butter-branded merchandise.

We comply with the ACL. You are entitled to a refund or replacement if a service or product you purchase cannot be supplied as advertised, is cancelled, rescheduled, or otherwise amounts to a “major failure” under the ACL. Nothing in this Policy limits your rights under the ACL. 

Refunds are provided if:

1. The event is cancelled;

2. The event is rescheduled and you cannot attend the new date; or

3. The event cannot be supplied as advertised (major failure).

Refunds are not provided for:

1. Change of mind;

2. Failure to attend (no-shows);

3. Minor changes that do not materially alter the event.

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Service and processing fees are non-refundable, except where required by law.

How refunds are paid: Refunds are issued by Butter Pty Ltd on behalf of the Host, via Stripe, to the original payment method. Processing may take 5-10 business days depending on your bank.

Tips are voluntary payments made to Hosts. They are final and non-refundable, except where required by law.

To request a refund, contact us at hello@joinbutter.co with your order details. For events, you can also submit requests directly through the app.

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Refunds will be processed promptly once approved, but may take 5-10 business days to appear in your account. Proof of purchase may be required.

If you have any questions or complaints about this Policy, contact us at:
📧 hello@joinbutter.co